We kindly ask that any changes or cancellations are made 24 hours prior to your scheduled appointment. 

Out of respect for all guests, services for clients arriving more than twenty minutes late will be honored at the stylist's discretion. We may have to modify or reschedule your service as needed to stay on time for the following guests. Our client's satisfaction is of the utmost importance.  We understand that from time to time a client may want an adjustment on their service. We happily bring back our guests to correct our services within 2 weeks of their visit. At UrbanHouse, we stand behind our work. Please do not hesitate to reach out with any questions or concerns.